- What types of Personal Data or other information do we collect?
Contact and Identification data: name, surname, address, e-mail address and telephone number VAT number, Tax office.
Evaluation data: qualifications, skills, experience, results from exams/evaluation tests.
Sensitive data: We do not request or collect sensitive data for our training or consulting processes. However if you choose to provide us with such data you consent to the collection, use and disclosure of sensitive data as permitted by applicable privacy laws.
Location data and Online data: When we determine, track and analyze your use of, or interest in our website, services, newsletters, invitations, informational or promotional content, we may use additional information such as your location, IP address, usage data, browser data. In general, we do not associate IP addresses with any other data held by third parties. We do not link, or seek to link, an IP address with the identity of a device user.
Other data: We do not request or collect other data about you or special categories of data. However if you choose to provide us with such data you consent to the collection, use and disclosure thereof as permitted by applicable privacy laws.
- How do we collect Personal Data about you?
We may collect the above information about you in a variety of ways. Indicatively, data may be contained in ordering services from our website, or other forms of communication or social media. We collect from you, or you provide us these personal data, when you:
- visit any of our websites, portals or online learning environments
- use the educational services, testing, certification, products, and consultancy services that we provide
- or you communicate with us for any reason, including by email, postal mail or telephone, and when you use our services.
- Why do we collect and use your Personal Data?
We use the information we collect from you for the purposes described below. We collect personal data when you voluntarily provide us with such information through our website or other communications.
Participation in exams and/or evaluation tests: We may collect your information to process your requests, inquiries and applications with the purpose of your participation in exams and/or evaluation tests provided by us or third parties.
Provision of Services to website users: We collect your information to process and respond to your requests, comments, inquiries and other forms you submit through our website or other communications.
Provision of Services to Customers: We may collect your information to support the provision of our services to you.
Informational-Promotional purposes: We may collect the aforementioned contact data in order to send you our newsletters, invitations and informational-promotional material.
Other legitimate interests: We may use your information when necessary for our legitimate interests, provided that such interests are not overridden by your interests, rights and freedoms in relation to your personal data.
- Which is the legal basis for the use of your Personal Data?
Consent: To process your personal data as described above, we rely on your consent. You can withdraw your consent anytime by contacting us through our contact page, or, if applicable, by clicking the unsubscribe button at the bottom of the e-mails received from us. Your withdrawal of consent to process certain personal data about you may limit our ability to provide benefits and services to you and does not affect the lawfulness of our processing activities based on your consent before its withdrawal.
Legal obligation: We may disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or not or in out-of-court procedure.
- How do we share your data with third parties?
We may share your personal data with:
Service providers. We may share your personal data with third parties service providers that perform certain services on our behalf. These services may include certification providers, trainers, training organizations, hosting and maintaining our website, cloud storage services, marketing our services, e-mail distribution and other related services. Service providers may have access to personal data needed to perform their functions and are not allowed to share or use such information for any other purposes. In any case, we will share only the minimum amount of personal data with these service providers that they need to perform their tasks. These service providers are also subject to written declarations of confidentiality and secrecy and present adequate assurances for the safety of your personal data.
Public authorities. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing or when we are required to do so by applicable law or a judicial proceeding, court order or legal process, we may share your personal data with competent public authorities.
- How do we protect data?
We have internal policies and controls in place to ensure to the extent possible that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by employees in the proper performance of their duties and third parties mentioned above.
- What are your rights on your Personal Data?
You have the following rights concerning the use of your personal data:
Right of access: You can ask us whether or not we are processing your personal data. You may also access the personal data we maintain about you.
Right to rectification: You can review and update any inaccurate personal data. You may also ask for any addition or correction to incomplete personal data.
Right to erasure (“right to be forgotten”): You can ask us to erase any of your personal data that is no longer necessary in relation to the purposes for which they were collected or in cases where you have withdrawn your consent.
Right to withdraw your consent: You can withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Right to restriction of processing: You can ask us to restrict the use of your personal data when you believe your data is not accurate or you deem that we no longer need your personal data for the above purposes.
Right to data portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and you can ask us to transmit this data to another controller without hindrance from us.
Right to object: You have the right to object, on any legitimate grounds, at any time to processing of your personal data.
- How can you exercise your rights?
In order to exercise your above rights, you can contact us by any means of communication (see our contact page). We will consider and process your request within a reasonable period of time.
- How long do we hold your Personal Data?
We will retain your personal data only as long as necessary for the purposes of the processing, as described above.
Your contact data is stored electronically for 3 years for the purpose of processing your requests submitted through our website.
In case you have given your consent for receiving our newsletters, invitations and/or promotional material, your contact data will be stored for 3 years for the purpose of dispatching the newsletters and/or promotional material.
Your location and online data is stored for 3 years for the analytics purposes.
At the end of the above periods, or once you withdraw your consent, your data is deleted or destroyed.
- How do we treat international data transfers?
We may transfer and process your personal data worldwide in places where our data processing operations or our partners are located, indicatively in Switzerland, UK and USA.
To the extent that international data transfers take place, we will seek and obtain assurances that any information we may transfer is safeguarded adequately and in accordance with the requirements of applicable privacy laws.
- Where can you submit your complaints about how we treat your personal data?
You may file a complaint regarding this Data Protection Statement by contacting us at the information we provide above (see our contact page).
Additionally, you have the right to submit any complaints about how we process your personal data to:
Hellenic Data Protection Authority (HDPA)
Postal address: 1-3, Kifissias Ave., 115 23 Athens, Greece
Tel: +30 210 6475600
Fax: +30 210 6475628